IMBox is an encrypted and secure instant messaging solution specifically designed to cover the communication needs of your company.
With IMBox you will be able to create, very easily, a private and secure network to communicate and send any kind of files within your company.
Creating your own company network in IMBox is really simple. Just click on register your Company and fill out the required information (company name, admin email, password, etc.) then press “Register”. You will automatically receive a confirmation email, once validated, your network will be registered and ready to use and you will be assigned its administration rights.
Inviting the rest of your Company is also really easy! Log in with the email and password you used when registering the network and access the web Control Panel (you can access it here).
From the Control Panel you will be able to, amongst other things, invite any company employee to join the network. Go to the first tab in the Control Panel (Invites), include the email address of the other employees or alternatively upload a .csv file with all the emails you want to include.
If you have already confirmed that the email has not gone to the junk mail folder, the most likely cause is that the email submitted was not correct.
In the Control Panel access “Audit Log” tab where you will find a log of what has happened and you will be able to check if there was any error in the submitted email address.
If the email address is correct and the invitation has not yet arrived, send us an email and we will be very happy to help.
It is important to note that none will be able to access your network without authorization. Only those who have received an email invitation will be able to access your private network.
From the Control Panel you will have total control of the invitations sent and the registrations to the network:
After sending the invitations from the Control Panel, users will receive an email with their temporary access credentials.
Once received, they only need to download the app from the App Store (iOS), Google Play (Android) or PC/Mac and finalize the registration of the app. For security reasons, they will be requested to change the password before finalizing the registration and prior to joining the network.
Remember that as the administrator you can use the same credentials used to register the network when accessing the app as a user.
If you have forgotten your password you will be able to recover it both from your mobile or PC/Mac app.
From the Log in screen, introduce the email address you registered with and press “Recover Password”. You will receive an email with a link to introduce your new password. Once done, introduce it in the app to access.
Yes, if you want to change your password just follow these simple steps:
Yes, simply access the Log in screen on the Control Panel, introduce the email address used when registering the network and click “Recover Password”.
You will receive an email with a link to introduce your new password. Once done, you will be able to use it to access the Control Panel.
IMBox is available for PC, Mac and Android and iOS phones and tablets. You can use your account in your PC/Mac and mobile at the same time as they are perfectly synchronized.
Once the account has been activated, communicating with your co-workers is very simple. On the top right corner of the main screen, click on the “pencil” icon or swipe left to access your contacts.
You will see the contacts are divided in two sections:
Nothing to worry about! As mentioned above, with IMBox you will be able to communicate with users from other companies (clients/providers) that are also using IMBox as their private messaging network. The warning appears only as a reminder that on that chat there could be users from outside your private company network.
This does not mean that external users are in your private network or have access to your chat groups.
When you see a message with a colored square with a letter insider it means that it is coming from an external user. The letter corresponds to the first letter of the company name.
Yes, when you send a message one of three possible statuses will appear under it:
In the main screen, click on the top left icon or swipe right to access the menu where you will find your name, by clicking on it you will be able to access your profile and edit (Name, surname, Description, etc.)
No, personal data will not be accessible to anyone inside the app.
Every user in IMBox has a Passport. The Passport is a unique identifier and is the equivalent to your email address in IMBox.
We have created the Passport to avoid having to facilitate your personal data (email or phone) to external users and to be able to get in touch by knowing their Passport.
It is very easy! Simply click on the “Magnifying glass” icon from the main screen, type his name or email and click on the icon again. The contact will automatically appear so you can start chatting.
External users are not accesible by name, you will need to know their Passport in order to start a chat with them.
If you would like to connect with an external user, simply ask for their Passport or provide yours. You will be able to find them by introducing their Passport in the “Magnifying glass” and send a “Contact request” to chat to them.
Yes, with IMBox you can configure notifications. Simply swipe right from the main screen and click on settings. In the Alerts section you will find:
Yes, access the chat you wish to silence and click on the icon on the top right corner to access the chat options. When selecting the “Silence” option you will see a mute icon next to the chat from the main screen, this means the chat has been silenced correctly and you will not receive notifications from any messages from that chat.
In broadcast lists, unlike group chats, only the person that created the list and those given administrator rights on it will be able to send messages. The rest of the members will only be able to read and not write.
In group chats every member will be able to read and write.
Creating a group or broadcast list is very easy! Simply click on “Create Group” in the main screen and select one of two options (Create Group Chat/Create broadcast list).
In IMBox you can comment on messages so they become an independent conversation thread. To comment on a message simply click on it and use the blue pen icon on the bottom of the screen to reply.
If you type or comment on a message you will be automatically following that thread, meaning from then onwards you will receive notifications on the main screen for any new comments on that thread. If you want to stop being notified simply click on the eye icon you can find next to the comments to unsubscribe.
Every IMBox user has a personal cloud to store images, videos and documents (PDF, Excel, Word, etc.)
Swipe right in the main screen and click on My Cloud.
Click on “Options” on the top right corner. The three options below will appear in the bottom of the screen:
If you see a bin icon in the chat and when trying to access the message it states that “the file has been deleted”, it means that the owner of the file has completely delete the file from the network and is no longer available.
Of course! When accessing the message containing the PDF you can choose to save it in the cloud, forward to a different chat (by clicking on the arrow) or just opening it from your device.
Two things may have occurred:
You will only be able to access the files if you are a member of the group. If you are a member, simply enter the chat and click on the cloud icon you will find at the top of the screen. You will be accessing the group cloud and will be able to access all the files shared in the group, save them in your cloud, forward them, etc…
Every time you open the IMBox app it requests our servers a 256 bits session key. This key is generated by combining a random 256-bit pattern and the master key of the user with AES256-GCM method.
Through this process besides uniquely identifying the user we also establish an AES256bits encrypted tunnel through which messages are sent securely.
Yes, it is possible. Most of our customers choose to delegate to IMBox all maintenance and infrastructure management but sometimes for reasons of force majeure, this is not possible. For these cases, there are two alternatives:
In the Control Panel, go to the “Employee” tab where you can remotely delete the device from your network. To do so just follow the instructions below:
By default all information you share through IMBox is stored indefinitely, however this may change. From the control panel you can activate the automatic deletion, after 1 week, 1 month, 3 months or 1 year.
The audit module is deactivated by default. If your business has any regulatory or compliance requirement that requires it to be activated, please contact us by email.
By activating the audit module and thanks to IMBox Horis tool you will have access to your employee’s message history and activity log.